The owner of the online store www.tiinaurm.com (hereinafter the Online Store) is OÜ Creative World (registration code 11882457), located at Pärnaõie tee 10, Viimsi, Harjumaa.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated with the products or will be revealed during the agreement. All prices of goods sold in the online store are in euros.
Information about the product is provided in the Webshop directly next to the product.
The right to access and use products consumed in the online store environment is valid for one year from the moment of purchase.
Purchased products and accompanying video, audio, and written materials may not be used in any way other than for personal consumption. Their storage, distribution, reproduction, copying and redistribution to third parties is prohibited.
Forming the order
To order the goods, you must add the desired products to the shopping cart. The required data fields must be filled in to complete the order. The amount of the fee will then be displayed on the screen, which can be paid securely through the offered payment methods.
NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.
Payments are handled by Montonio. Payment takes place outside the Webshop in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in Montonio’s secure environment. The seller does not have access to the customer’s bank and credit card data. The contract enters into force from the moment the seller receives the amount to be paid to the account.
The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Monitonio. If it is not possible to deliver the ordered goods due to technical failures or for another reason, the buyer will be informed of this as soon as possible and the money paid will be returned without delay, but no later than within 14 days of sending the notification.
Right of withdrawal
After receiving the access to the goods, the buyer has the right to withdraw from the contract within 14 days of purchase. The right of withdrawal does not apply if the buyer is a legal entity.
To return the goods, you must contact the e-mail address: info@tiinaurm.com no later than 14 days after making the purchase.
Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract. In the case of returned goods, the customer loses access and right to use the returned goods.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a deficiency that already existed at the time of handing over the item and that appears within one month from the handing over of the goods to the buyer.
If a defect appears, the buyer has the right to contact the online store within one month at the latest, demanding the elimination of the defect within a reasonable time, by sending an e-mail to info@tiinaurm.com or by calling the phone number: +37253000515.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer.
The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints about the Online Store, they should be sent to info@tiinaurm.com or by phone: +37253000515
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.
